1. POLICY OVERVIEW
This Acceptable Use Policy ("Policy") establishes the terms and conditions governing the use of all telecommunications services, platforms, and solutions provided by Betatel and its affiliated entities ("Company," "we," "us," or "our"). This Policy applies to all customers ("Customer," "you," or "your") who utilize our Services, as well as any individual or entity that accesses our Services through Customer's account or authorization ("User").
Customer acknowledges full responsibility for ensuring that all Users comply with the requirements set forth in this Policy. Customer must inform all Users of these requirements and monitor their compliance accordingly. Any violation of this Policy by Customer or any User may result in immediate suspension or termination of Services at Company's sole discretion.
Company reserves the right to modify this Policy at any time by providing reasonable notice through Customer's account portal, electronic mail, or by publishing an updated version at www.betatel.com. Continued use of Services following such notice constitutes acceptance of the revised Policy.
2. PROHIBITED CONDUCT AND ACTIVITIES
Customer and all Users are strictly prohibited from using our Services for any purpose or activity that:
2.1 Legal and Regulatory Violations
Violates any applicable federal, state, local, or international law, regulation, statute, ordinance, or governmental directive in any jurisdiction where Services are used or accessed. This includes but is not limited to violations that involve:
- Failure to obtain required consents before transmitting, recording, collecting, storing, or monitoring any data, communications, or personal information
- Non-compliance with data protection, privacy, or telecommunications regulations
- Disregard for industry standards or telecommunications carrier requirements
- Failure to honor opt-out requests or unsubscribe demands for communications or data collection
- Violation of consumer protection laws or marketing regulations
2.2 Fraudulent and Deceptive Practices
Engages in any form of fraud, deception, misrepresentation, or misleading conduct, including:
- Creating false identities or impersonating any person, entity, or organization
- Misrepresenting the source, origin, or sender of any communication or data transmission
- Providing false or misleading information in connection with Service registration or use
- Engaging in any scheme designed to defraud or deceive recipients of communications
2.3 Harmful or Malicious Activities
Causes or attempts to cause harm to individuals, organizations, networks, or systems, including:
- Transmitting threatening, harassing, defamatory, or abusive content
- Distributing malicious software, viruses, worms, or other harmful code
- Conducting or facilitating denial of service attacks or similar disruptive activities
- Attempting to gain unauthorized access to any system, network, or account
- Interfering with the normal operation of our Services or connected networks
3. SERVICE INTEGRITY AND SECURITY REQUIREMENTS
Customer and Users must maintain the integrity and security of our Services and related systems. The following activities are expressly forbidden:
3.1 System Manipulation and Exploitation
- Attempting to circumvent, disable, or exploit any limitations, restrictions, or security measures implemented on our Services
- Reverse engineering, decompiling, disassembling, or otherwise attempting to derive source code from our Services
- Probing for or exploiting security vulnerabilities in our Services or attempting to bypass security mechanisms
- Using any automated tools, scripts, bots, or similar means to access or interact with our Services without express written authorization
3.2 Unauthorized Access and Interference
- Gaining or attempting to gain unauthorized access to any portion of our Services, systems, or networks
- Accessing or using another Customer's account, data, or Services without proper authorization
- Interfering with or disrupting the normal operation of our Services or the networks connected to our Services
- Overloading our systems through excessive usage patterns or resource consumption
3.3 Service Disruption Prevention
- Launching denial of service attacks or similar activities designed to disrupt, disable, or impair our Services
- Transmitting excessive volumes of communications or data designed to overwhelm our systems
- Engaging in any conduct that degrades the performance or availability of our Services for other Customers
4. DATA PROTECTION AND PRIVACY OBLIGATIONS
4.1 Customer Responsibility for Data Assessment
Customer bears sole responsibility for evaluating whether our Services provide adequate protection and safeguards for Customer's intended use, including:
- Determining compliance with applicable data protection laws and regulations
- Assessing the suitability of our security measures for Customer's specific data types and requirements
- Ensuring proper handling of sensitive, confidential, or regulated information
- Implementing additional safeguards as necessary to meet Customer's legal and regulatory obligations
4.2 Prohibited Data Practices
Customer and Users may not use our Services to:
- Process, store, or transmit data in violation of applicable privacy laws or regulations
- Collect personal information without proper consent or legal basis
- Share or distribute personal data without authorization from data subjects
- Engage in data practices that violate individuals' privacy rights or expectations
5. CONTENT AND COMMUNICATION STANDARDS
5.1 Prohibited Content Types
Our Services may not be used to transmit, distribute, or facilitate access to content that:
- Violates intellectual property rights, including copyrights, trademarks, or trade secrets
- Contains hate speech, discriminatory language, or promotes violence against individuals or groups
- Involves illegal activities, including but not limited to drug trafficking, money laundering, or terrorism
- Exploits minors or contains child sexual abuse material
- Constitutes spam, unsolicited commercial communications, or bulk messaging without proper consent
5.2 Communication Compliance
All communications sent through our Services must comply with:
- Applicable anti-spam laws and regulations, including CAN-SPAM Act and similar legislation
- Telecommunications regulations governing commercial communications
- Industry best practices for message content and delivery
- Recipient consent requirements and opt-out mechanisms
6. ENFORCEMENT AND REMEDIES
6.1 Violation Response
Upon discovery or notification of any violation of this Policy, Company may, in its sole discretion and without prior notice:
- Issue warnings or notices to Customer regarding the violation
- Require immediate cessation of the prohibited activity
- Suspend or restrict access to specific Services or features
- Terminate Customer's account and access to all Services
- Take legal action to protect Company's interests and enforce this Policy
6.2 Investigation Cooperation
Customer agrees to cooperate fully with Company's investigation of any suspected Policy violations, including:
- Providing requested information and documentation related to the violation
- Implementing corrective measures as directed by Company
- Assisting in the identification and remediation of security incidents
- Maintaining records and logs as requested for investigation purposes
7. SERVICE-SPECIFIC AND REGIONAL REQUIREMENTS
7.1 Additional Terms and Conditions
Certain Services may be subject to additional terms, conditions, or restrictions based on:
- Specific technical requirements or limitations of the Service
- Regulatory requirements in particular jurisdictions or regions
- Third-party provider terms for integrated or resold services
- Industry-specific compliance requirements
7.2 Geographic Compliance
Customer acknowledges that use of Services across different geographic regions may be subject to varying legal and regulatory requirements. Customer is responsible for ensuring compliance with all applicable laws in jurisdictions where Services are accessed or used.
8. VIOLATION REPORTING AND NOC CONTACT
8.1 Reporting Policy Violations
Violations of this Acceptable Use Policy, including any prohibited content, communications, or activities, should be reported immediately to Betatel's Network Operations Center (NOC) through the following channels:
8.2 Customer Reporting Obligations
Customer agrees to:
- Report any known or suspected violations of this Policy to Betatel's NOC immediately upon discovery
- Provide complete and accurate information when submitting violation reports
- Cooperate with NOC personnel during investigation and remediation processes
- Implement any corrective measures recommended by the NOC team
8.3 NOC Response Procedures
Upon receiving a violation report, Betatel's NOC will:
- Acknowledge receipt of the report within 24 hours
- Conduct an initial assessment of the reported violation
- Initiate appropriate investigation and response procedures
- Provide status updates to the reporting party as appropriate
- Document all actions taken in response to the violation
9. POLICY UPDATES AND MODIFICATIONS
Company reserves the right to update, modify, or revise this Policy at any time to reflect changes in:
- Legal and regulatory requirements
- Industry standards and best practices
- Service offerings and technical capabilities
- Security threats and risk assessments
Notice of Policy changes will be provided through:
- Email notification to Customer's registered contact address
- Posting of updated Policy on Company's website
- In-account notifications through Customer portal
- Direct communication from NOC for critical updates
Continued use of Services following notice of Policy changes constitutes Customer's acceptance of the revised terms.
10. CONTACT INFORMATION
For questions, clarifications, or additional information regarding this Acceptable Use Policy, please contact:
This Acceptable Use Policy is incorporated by reference into Customer's service agreement with Betatel and constitutes a binding part of the contractual relationship between the parties.